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Dylan Clements, a vacation planner for Clements Journey Confined, not long ago frequented Rosewood Mayakoba...

Dylan Clements, a vacation planner for Clements Journey Confined, not long ago frequented Rosewood Mayakoba and is again with this report. 

As the lockdowns around the entire world simplicity, several consumers have requested about what the new normal looks like in terms of lodge and vacation resort stays. Concerns have been despatched to me, these kinds of as:

  • Are hotels and resorts nevertheless comforting to go to or will I shell out the complete time sanitizing my fingers, social distancing and the like?
  • Is it safe and sound to vacation?
  • Have products and services been diminished?
  • Do I have to don a mask?
  • Is anybody truly traveling, or will I be the only just one staying at the house?

I determined to go and give this a consider for myself. To uncover out the answers to all these queries, I headed off on a mini-crack to the Rosewood Mayakoba in Mexico.  While the processes are different relying on your place and lodge/vacation resort, I hope this post gives some indicator of the new normal and normal vibe out there.

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Look at-In

The just one issue that was initially clear is that the hotels have not just reopened there is surely a “new normal.” Proof of this was uncovered suitable from the moment I arrived at the lodge gates. Prior to I was even authorized inside the house, my human body temperature was taken. This was a rapid and straightforward approach and I stayed seated in the car as the protection guard used an infrared thermometer.

Prior to entering the front desk place, I was met with a sanitary station, which consisted of a hygiene mat to clean the bottom of my sneakers on and also an alcoholic beverages gel dispenser to clean my fingers. This approach was pain-free.

From listed here, I arrived at the front desk putting on a mask as I was truly unsure what the approach was (looking again on this now I could have used some of my individual initiative and read through the Rosewood “Commitment to Care” policy on their site). It was so sizzling that I truly had to clear away my mask to breathe and the staff explained practically nothing, so I presumed all was alright with using it off. My butler was assigned to me and she kindly informed me that the vacation resort was mask optional for guests but obligatory for all staff.

As I was still to see one more guest, I was nevertheless apprehensive as I really failed to want to shell out my getaway putting on a mask. I was apprehensive that the other guests would decide to don a mask, so I would get unusual looks for not putting on just one. However, on entering a main communal place I uncovered observed that not just one of the guests wore a mask and this remained the identical for my whole stay. Phew!

The Home

My space was exceptionally clean. It also came with a treatment bag that I could use for my stay. The bag consisted of sanitizer spray, antiviral gel hand sanitizer and disinfectant towels.

The initial issue I did was alter out of the garments I wore on the aircraft and set them into a plastic bag presented by the lodge so they could be despatched to the laundry. This is just something I desired to do to defend myself from achievable cross-contamination of the space.

While I personally failed to oversee the housekeeping company of my space (that would have been a little bit unusual), I do know the Rosewood have implemented intensified hygiene and protection steps subsequent rules issued by area overall health authorities and the Planet Well being Corporation (WHO) and the Centers for Ailment Manage and Prevention (CDC). This is rather a in-depth policy and goes as far as normal cleansing of all air filters and air conditioning techniques. I was explained to that staff are also modifying pillow protectors and mattress pads between each individual guest.

For comparison, I frequented a close by 5-star lodge as section of a web site go to and recognized that quite a few of the gentle furnishings had been fully eliminated from the space as section of their COVID-19 steps, whereas Rosewood has not. Personally, I was pretty happy with the overall look of my space at the Rosewood as the other lodge appeared a little bit bare with these steps.

Common Areas

Some of the prevalent place facilities were being diminished. I recognized the swimming pools at the front of the house were being not in use. On the initial night, two restaurants were being in procedure, and on the final evening, only just one was currently being used. Each were being open-air. For me, this was fantastic as I never intellect where by I take in.

The house alone is pretty large, which is excellent should you want to practice social distancing. To get around to some spots you need a buggy, which is cleaned between each individual passenger. 

Hygiene stations are situated at the entrances to each individual prevalent area—the identical form of station as I uncovered at the front desk, which was a shoe-clean mat and hand sanitizer. All over the pool, the beach and other parts, there were being hand-cleansing stations. The lodge boutique was the only location where by a deal with mask was obligatory to enter.

The lodge has eliminated all paper menus from the cafe and restaurants and changed these with QR codes. When you are at the table you can scan the QR code with your smartphone and the menu seems on the display. This was no hassle to my practical experience. Points like salt and pepper shakers were being eliminated and changed with paper sachets. I recognized the staff cleansing the tables comprehensively between each individual guest. The lodge also presented a twenty p.c price reduction on food items and beverages, which I am guessing is in location to make up for the slight company reduction.

When using the sun loungers, the staff covered them in a fabric protector. I am not positive if this was a new treatment to do with the new improved hygiene protocols or far more for improved consolation.

The lodge was only authorized to open at, I consider, 30 p.c occupancy and it seemed like it was at that. The clientele, in this circumstance, was predominantly from The united states and Mexico, and just about anyone was traveling with their youngsters. I invested most of my time in the grownup place, which was not comprehensive at all. There are three swimming pools in this certain place and I normally had just one all to myself, which was rather pleasant. The family members pool place and the kids club were being opened and appeared to be used a large amount. It appears the kid’s club was used by mother and father to love some time alone this can make perception after paying a extended lockdown at home. The kids appeared to be obtaining a excellent time. The house is just one of the finest family members-welcoming resorts around.

The products and services in the spa were being constrained (e.g.: they have stopped undertaking manicures and pedicures, which can make excellent perception.) I can not deliver any far more element on the spa products and services, as I did not go to it.

In Summary

I pretty considerably savored my time at the Rosewood Mayakoba. It was a address, which was only achievable because of to the submit-COVID-19 specific features. During my whole stay, I felt pretty comfy that the lodge had the suitable cleansing and sanitization steps in location. I read no problems from the other guests. 

This go to was crucial for me to see the new normal steps are in location, so I can far better notify my consumers.  The other motive for my stay was to loosen up after a challenging couple of months.

The COVID-19 hygiene steps were being not shoved in my deal with (e.g.: the staff were being not chasing guests around with bottles of hand sanitizer, using rulers to measure social distancing or putting purple tape just about everywhere sealing items off).

I can totally comprehend the motive why staff users have to don deal with masks at the moment however, I am pretty considerably looking forward to the working day where by the staff can clear away them and we can see their faces as it gives a considerably far more personable company practical experience. Conversing about staff: All the staff I dealt with appeared pretty confident in the new protection benchmarks that have been implemented. I was speaking to just one of my area operators and he explained to me that all tourism staff in Quintana Roo have had to bear an e-mastering program and examination in relation to COVID-19 finest tactics.

What was noticeable was that the Rosewood Mayakoba’s submit-lockdown procedure was a pretty sleek and effectively-operate machine. The processes were being balanced beautifully between guests currently being capable to loosen up, their comfort and, most importantly, protection.

I pretty considerably looking forward to returning listed here all over again just one working day and have no hesitation in recommending this house to my consumers.

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