Your Unforgettable Journey

2.7 billion euros in ticket refunds already paid

– On typical close to 1800 refunds per hour compensated out in the past 7...

– On typical close to 1800 refunds per hour compensated out in the past 7 days


In the present-day year, the airlines in the Lufthansa Team have so significantly reimbursed close to 2.7 billion euros to a full of 6.three million shoppers (as of 09.09.2020). In arithmetical terms, close to 1800 refunds per hour were compensated out past 7 days. The justified claims obtained by Lufthansa in Germany by the end of June have by now been settled. Only extra intricate circumstances necessitating extra intense processing are continue to exceptional. These, way too, will be accomplished in the around long run.

The amount of open up ticket refunds fell to 1 million transactions. It ought to be mentioned that new reimbursement claims are frequently arising for the reason that flights have to be cancelled or attendees cancel due to travel warnings. Lufthansa presently gets a few occasions as lots of programs as prior to the pandemic. Consequently, the amount of open up refund claims will go on to establish dynamically, decrease further in the coming months, but will hardly ever attain zero.

Lufthansa Team Airlines is doing the job repeatedly and intensively to further speed up the processing. To this end, they have initiated lots of different measures. For example, the ability of workers in the client centers has been tripled, and in travel agency sales it has even quadrupled. Quite a few workers from other departments have been activated to deliver assistance and have been introduced from small-time doing the job in return.

Additionally, shoppers can flexibly adjust their travel programs. All fares of Lufthansa, SWISS, Austrian Airlines and Brussels Airlines can be rebooked as typically as sought after without having incurring prices. This applies around the globe to new bookings on small, medium and extensive-haul routes.

Lufthansa Group  Airlines

Amount of money of refunds paidin – Mio. EUR  – 2,700

Quantity of refunded tickets – in Mio  – 6.three

Full amount of pending refund requests (together with new requests) – in Mio. – 1.

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